FAQ

General Questions

  1. What is Backdrop Daddy? - Backdrop Daddy is a premium photography backdrop store offering high-quality, no-iron canvas backdrops for professionals and creatives.

  2. Who can use your backdrops? - Our backdrops are perfect for professional photographers, content creators, small businesses, and social media influencers.

  3. What materials are your backdrops made of? - Our backdrops are made from high-quality, wrinkle-resistant canvas.

  4. Do you offer custom backdrops? - Yes, we offer custom-printed backdrops. You can upload your design on our website.

  5. What sizes are available? - We offer various sizes, including 3x1.5m, 2x3m, 3x3m, 3x4m, 3x5m, and 3x6m with floor included.

  6. How do I clean my backdrop? - Our backdrops can be cleaned with a damp cloth. Avoid machine washing.

  7. Do you offer international shipping? - Yes, we ship across Europe.

  8. How long does shipping take? - Standard shipping takes 5-7 business days.

  9. How much does shipping cost? - Shipping costs vary based on location and order size. Exact pricing is available at checkout.

  10. Do you provide tracking for orders? - Yes, all orders come with a tracking number.

Ordering & Payment

  1. How can I place an order? - Simply browse our store, add items to your cart, and proceed to checkout.

  2. What payment methods do you accept? - We accept Visa, MasterCard, PayPal, and Klarna.

  3. Can I cancel or modify my order after placing it? - Orders cannot be modified once placed, but cancellations may be possible if requested immediately.

  4. Do you offer bulk discounts? - Yes, contact us for bulk pricing.

  5. Can I send my order as a gift? - Yes, we offer gift-wrapping options at checkout.

Returns & Refunds

  1. Do you accept returns? - We do not accept returns unless there is a defect or printing error.

  2. What if I receive a defective product? - Contact us within 7 days with photos of the defect, and we will arrange a replacement.

Backdrop Usage

  1. Are your backdrops wrinkle-resistant? - Yes, they are made from wrinkle-resistant canvas.

  2. Can I use these backdrops for video shoots? - Absolutely! They work perfectly for photography and video shoots.

  3. Are your backdrops waterproof? - Our canvas backdrops are not waterproof but can be wiped clean.

Custom Orders

  1. How do I submit a custom design? - You can upload your design on the custom order page.

  2. What file formats do you accept? - We accept JPG, PNG, and PDF formats.

  3. How long does it take to produce a custom backdrop? - Custom orders take 15 - 20 business days to process.

  4. Can I preview my design before printing? - Yes, we provide a digital mockup before production.